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Northstar Collectibles, Swords and Discounts
 
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Any
questions can be sent to: Email us at the address below about your wants on the website.
That way we can make sure that the item you want is in stock BEFORE you purchase it! Check out our new site for premium weapons at: www.freewebs.com/norstar1 Any price
differences between our websites will be FINALIZED on the NorthStar Site! Email us at northstar@northstarzone.com to inquire or order items. Please send a city and
postal code when inquiring about a possible purchase for shipping calculation. You can, also, use this address to
sign up at our E-mail for future announcements and you will be added to our list. Your address will NEVER be given out to
ANYONE! OR You can call Jim at: (608) 205-9593 -If no answer please leave message
and we will call you back ASAP! 12noon-8:00pm CST (Monday -Friday) We are located at: NorthStar
Marketing 124 Church st. Stoughton, Wi. 53589 Email: northstar@northstarzone.com We do not have an actual store, however an appointment can be made to purchase/pick up products at
our business address.
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Sorry about the font problem below... This page was constructed by Jim after a bad bout with the Families
pet Dragon, Fluffy!
F.A.Q.s
How much is shipping?
Shipping cost
depends on many factors. Where you live, how much you are ordering (Size and Weight) and whether it is international. Please
send city and postal code with your wants and we will get back to you ASAP with the total.
What
method of shipping do you use?
Most items are sent UPS. However, a lot of the smaller items or lighter packages
will be shipped USPS First class! If you have a question reguarding shipping just send an email or call.
Remember, we
can only send to a real physical address. When inquiring about shipping please DO NOT use a PO Box!
Do you ship International? We are sorry, the only Countries we currently
ship to other than the United States is Canada. However
we do make exceptions from time to time it really depends on what you want and your country's customs laws.
How long does shipping take? Like shipping cost, the length of time shipping takes will depend on many factors.
Your order will generally take 24-48 hours to ship from our warehouse. If you are on the east coast, your order will take
from 1-3 days to reach you. If you are in the middle of the US, your order will take about 2-4 days, and if you are on the
west coast, about 5-6 days.
Why do you need my email address? We use your email address to send you updates of your orders status and tracking numbers when
your order ships. We have a newsletter that emails when new items arrive and when sales are happening. Other than these reasons,
your email address will never be shared, used, or sold at any time... Ever.
Why are all of the Northstar sites NOT
automated?
Good question! We do business this way to be more personal and in touch with our clients.
Also, our sites are not automated because we want to see if a product is in stock BEFORE you pay for it. That way there
is no disappointment and shipping can be figured exactly to fit the order so there is no overcharge. Please send city and
postal code if you haven’t already done so along with the product description and we will send back an itemized charge
for the product with shipping. Some products will sell fast and if the one you want is currently out of stock we will
do what we can to get it back as soon as possible.
So many times people will send money for an order to another site
and find out a day or two later that it was not in stock and then have to wait for the item to come in, sometimes weeks later.
Our stock can sell out fast for a lot of our items and we just can't tell from day to day if stock is available from our
warehouses. We have several set up for stock and it is nearly impossible to completely have an exact inventory available for
and automated cart setup.
Sometimes, occasionally we get a lot of orders for the same item and we do run out.
No need to fear... we will gladly refund your money right away or put the money toward another item. Either way we will let
you know right away.
All of this may seem like more work on both
of our parts and in some way it is, but in the end, you will see that the extra attention that is paid to our customers, whether
it is info about an item or just to see what shipping will cost is for a purchase, is well worth the effort. We at Northstarzone
want you to be assured that we DO care about everyone and want their internet experience to be a good one. All of our product
is guaranteed and we want to be more of someone who you can trust and talk to if you need anything. Even it is seems unimportant
at the time, there really is no wrong answer if you feel you need to ask a question!
Does Northstarzone have a mail catalog?
Unfortunatly no. Our Inventory is constantly changing and a lot of our items sell out too fast and we do not want
to take orders without knowing that you will be getting your items as fast as you should. We do try to get stock back in as
soon as we can and sometimes will even go to other places to secure the order and ship it out. If the latter happens the price
will NOT be affected. Even if your order comes from two different warehouses we will not charge two different prices for shipping.
It will be calculated as if it were shipping from one site.
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What method of payment do you take?
We take money orders and in state checks (Wisconsin) sent to:
Northstar Marketing
124 Church
st.
Stoughton, Wi. 53589
For credit card orders: We accept payments through Paypal and Google Checkout. (To cut
costs to our customers we do not take card orders over the phone)
NOTE: Any money orders or checks must clear our bank
BEFORE item ships.
(This may take 5 - 7 days)
How do I track my order?
When you order is shipped we send you an email with the tracking number. You can paste the number
into the track order box at: www.ups.com
However, If the item is shipped USPS for some items listed, tracking information will NOT be available.
Do You sell wholesale or dropship
items?
We do offer items at a discounted rate lower than our advertised rates for larger orders or multiple
items (please inquire by email for rates or quantities), however, we DO NOT dropship items for our customers unless it is
pre-arranged BEFORE the order is paid. For example: You want to send an order to a friend or family member. In this case please
send THEIR address for shipping calculations when placing the order!
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There are so many websites that sell Collectibles. Why should I buy from
Northstarzone?
Customer service. You will never find a more dedicated business to
serving its customers than us. You can get in contact with us in a variety of ways 24/7.
Price.
You will find it hard to beat our prices!
Products. We carry the products that YOU want.
We listen to customer questions and comments and we care about having the products that you demand. If you ever see another
product elsewhere, or would like to see us carry a product we don't have, just ask and we will do our best to secure it
for you.
Reliability. We have been serving Collectors for over 30 years with the products
and customer service they deserve. We will always be here to answer your questions and bring you the satisfaction that you
have always wanted from an online shopping experience.
We want to bring
collectors, big and small, old and young, together and we like to try to make our items as available and affordable to anyone
who wants them. We have economy styles, as well as, certified items in stock for all types of collectors.
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Are the items you sell legal? All of the items we
sell are legal for sale in the United States, however each state has their own laws as far as what can be purchased and imported
within their jurisdiction. If you are using your weapon for a custume or convention event you may need to purchase a wooden
replica. Most public places DO NOT allow metal weapons for a costume or cosplay accessory!
We cannot possibly
know if the items you intend to purchase are legal where you live. Please contact your local government or customs officials
to find out if it is illegal to own and import the items you wish to buy from us. If you purchase something from us and it
is not legal for import, customs may seize your shipment and your items may never reach you.
Is Northstarzone a reputable business?
Is
Northstarzone a reputable business?We have been in business
for over 30 years and have an established track record for serving collectors with the products, prices and service they deserve.
Our prices are fair and our customer service is top notch. You will never be treated as a third rate customer with us, everyone
is considered number one priority.
What sword or weapon is right for
me? There are many factors to take in when
Buying a sword. Do you want the sword just for display or is it a sword you would consider "Using"? Do you like
the Samurai Style swords or are you more into medieval designs? We have put a lot of time into making our category descriptions
to be as informative as possible. Read! We think you will answer your own questions as to which sword is right for you if
you take your time and read each description.
How can I contact Northstarzone
Directly?
You can contact us anytime by sending an email to: northstar@northstarzone.com or call Monday through Friday CST. 12 noon - 8:00 pm. Don't be afraid of our Voice Mail message...
it was meant to bring a smile into our customer's lives!
**Any further questions may be answered by reading
the "order info" page about our policies. If yo still have a question please feel free to contact us at the above
address or phone number.**
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